Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
If your order was sent via Royal Mail and was not received after 5 working days (in the UK) please contact us so that we can investigate further. For orders being sent outside of the UK please allow a little extra time before contacting us as international shipping can take a little longer to arrive.