• How to place a wholesale order?

    WHOLESALE For larger quantities of ear candles than shown on the website or for wholesale prices please contact us...

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  • What is the difference between Classic and Professional Ear Candles?

    There are two main types of Ear Candle available which are our Classic Ear Candle and the Professional Ear...

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  • Ear Candles with or without filters?

    WITH or WITHOUT built-in safety Filters? If you are a professional who practice Thermo-Auricular Therapy (Ear Candling / Ear...

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  • What are Herbacone/Biocandle ear candles made from?

    All of our Ear Candles are made with natural unbleached purified beeswax, honey, cotton and a mixture of herbal...

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  • Has my order shipped?

    Click the “My Account / Order Status” link at the top right hand side of our site to check...

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  • How do I change quantities or cancel an item in my order?

    Click the “My Account / Order Status” link at the top right hand side of our site to view...

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  • How do I track my order?

    Click the “My Account / Order Status” link at the top right hand side of our site to track...

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  • My order never arrived.

    Click the “My Account / Order Status” link at the top right hand side of our site to track...

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  • An item is missing from my shipment.

    Click the “My Account / Order Status” link at the top right hand side of our site to track...

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  • When will my backorder arrive?

    Backordered items are those which our suppliers are unable to predict when they will have more in stock, but...

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